Staff Opportunities

Thanks for your interest in working with Sustainable Waterloo Region.  If you are interested in applying for a particular position, please follow the application instructions included in the individual position posting below.

TravelWise Program Manager

TravelWise Program Manager

Job Purpose:
The TravelWise Program Manager’s primary responsibility is to provide core management support, partnership coordination, and strategic improvements to the Travelwise program.

Term: Full-time, 40 hours/week
Salary:  $46,500 per year, plus benefits package
Reporting To: Executive Director

Duties and Responsibilities:            

Program Management:

  • Manage the TravelWise program’s day-to-day operations, including member and employee questions, stakeholder coordination, and communications.
  • Develop and lead the program’s Business Development strategy and coordinate member onboarding alongside the Region of Waterloo.
  • Maintain member relationships and contact on an ongoing basis.
  • Deliver program services to members in an effective and efficient manner.
  • Track and maintain discretionary spending for program activities.
  • Create and oversee an annual work plan.
  • Supervise and coach other TravelWise team members, including the Promotions Coordinator and any volunteer positions, in collaboration with the Executive Director.
  • Implement annual all-employee surveys with members, including design, coordination, and report creation.
  • Maintain an ongoing success metrics for reporting purposes.
  • Manage recognition framework and criteria for members, including the Milestone Process, member awards, and content for SWR’s Evening of Recognition and Year End Report.
  • Encourage and support members as they work through the milestone process, including coaching, brainstorming, and input on employer commuting action plans.
  • Coordinate quarterly TravelWise Working Group meetings with members, including topic selection, location arrangement, agenda, and follow-ups.

Partnership Coordination:

  • Coordinate monthly meetings between Sustainable Waterloo Region and the Region of Waterloo Planning Department, including agendas, action items, and minutes.
  • Prepare quarterly progress updates for SWR’s Board of Directors and Regional Management.
  • Advise SWR and the Region of Waterloo on key challenges and opportunities from day-to-day operations.
  • Provide updates on specific program components, as necessary.
  • Facilitate any future budgeting, business development, or program development conversations.

Strategic Improvements:

  • Utilize data collected through member surveys to identify opportunity areas, trends, and issue areas for consideration.
  • Develop an annual member assessment, including benchmarking information, satisfaction, and next steps for members.
  • Create best practice documents to empower TravelWise members, using data collected from surveys, assessments, and secondary research.
  • Identify possible funding opportunities to enable program growth and sustainability.
  • Collaborate with the Region of Waterloo, Sustainable Waterloo Region on program evolution and integration into other target-setting programs.
  • Seek to continually innovate, improve, and grow the program.

In addition, it is expected that the Program Manager will support other areas of SWR from time-to-time.  This will include regular check-ins with other team members and program areas to ensure cross-support and efficiency, collaboration on joint projects like the Year-End-Report, and assistance with support areas of the organization.


Skills and Qualifications:

  • Outstanding organizational ability and project management skills
  • Excellent communication skills, and ability to connect with a diversity of people in relation to changing their behaviors
  • Diplomacy and tact
  • Proven leadership skills and experience working with a mix of staff and volunteers
  • Strong stakeholder engagement and relationship management skills
  • Able to prioritize, operationalize and report back on tasks completed
  • Understanding of survey design, promotion, and analysis
  • Familiarity with Microsoft Office suite, particularly Excel, Outlook, and Word
  • Ability to respond quickly to changing expectations
  • A track record of thriving from intrinsically gratifying work; self-motivated
  • Passion for environmental issues, for community-based leadership, and for improving the environmental sustainability of Waterloo Region
  • Knowledge of core Transportation Demand Management programming at the employer level
  • Familiarity with local transportation systems and trends
  • A valid G-class driver’s license in good standing

Additional Assets

  • Experience working in a consulting engagement
  • Flexibility to lead & attend occasional morning and evening meetings


Interested applicants should submit a cover letter and resume to Tova Davidson (, and CC Naudia Banton (, with your name and the position title clearly marked in the subject line.

Applications are due by December 30th, 2014, but we will be coordinating interviews with qualified applicants as they arrive, so we encourage interested candidates to apply early.